Return policy

By placing an order through KJINUHE, you agree to the terms outlined below. These policies are in place to ensure transparency and clarity regarding our return and refund process. This policy applies exclusively to orders within the United States.

A. 14-Day Return Policy

We offer a 14-day return window, beginning from the date you receive your order. To be eligible for a return:

  • The item must be unworn, unused, with original tags, and in the original packaging.

  • Items marked as Manufacturer Direct are final sale and not eligible for return.

B. How to Initiate a Return

To start a return, please contact us at:

support@kjinuhe.shop

If your return is approved, we will send you a prepaid return shipping label and further instructions. Do not send any items back without prior authorization, as they will not be accepted.

C. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

Return mailing details will be provided upon request.

⏱ Note: Delivery and exchange times may vary depending on your location.

D. Exchanges

We only offer exchanges for items that are:

  • Damaged

  • Incorrect

  • Wrong size

  • Defective

To request an exchange, please contact us at support@kjinuhe.shop

E. Restocking Fees

We do not charge any restocking fees for returns.

F. Refund Process

Once we receive and review your return, we will notify you if your refund has been approved.

If your refund is approved:

Your refund will be issued to your original payment method within 10 days.

Please allow some time for your bank or credit card provider to process and pay your refund.

G. No Refunds for Unused Discounts

Please note:

  • We do not offer refunds for discounts or promo codes not applied at the time of purchase.

  • Discounts must be applied during checkout and cannot be applied retroactively.

We recommend reviewing available promotions before completing your purchase to ensure the best value.

Contact Us

If you have any questions or need further assistance, don’t hesitate to reach out:

support@kjinuhe.shop