Shipping policy

Shipping Policy (USA Orders Only)

This Shipping Policy applies to all orders placed through our website for delivery within the United States. By placing an order with KJINUHE, you agree to the terms and conditions outlined below.

A. Shipping Costs

We offer Free Standard Shipping on all orders within the USA.

B. Processing, Handling & Transit Time

  • Order Cut-Off Time: 5:00 PM EST (Monday–Friday)

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days (Monday–Friday)

C. Delivery Methods

We use trusted carriers such as UPS, USPS, and FedEx to ensure safe and timely delivery of your orders.

D. Change of Address

We cannot change the delivery address once the order is in transit. If you need to update your shipping address, please contact us within 24 hours of placing your order at [email protected].

E. Order Cancellations

Orders can be cancelled at any time before they are dispatched. If the order has already shipped, please refer to our Refund Policy.

F. Damaged Parcels

If your parcel is damaged upon delivery:

  • Reject it if possible and notify us immediately.

  • If already delivered, contact us at [email protected] with details and photos of the damage for further assistance.

G. Manufacturer Direct Shipping

For products shipped directly from the manufacturer:

  1. Shipping Method: Standard ground shipping; carriers may vary.

  2. Handling Time: 1–2 business days.

  3. Transit Time: 1–5 business days, depending on your location and the manufacturer's warehouse.

  4. Tracking: You'll receive an email with tracking details once your order ships.

  5. Updates: We’ll keep you informed if delays or issues arise.

Please note: While we coordinate closely with our partners, fulfillment may be subject to external factors beyond our immediate control.

H. International Orders

This policy is for U.S. orders only. International customers are responsible for:

  • Customs duties

  • Taxes

  • Any additional shipping fees
    Please check your local import regulations before placing an order.

I. Tracking Your Order

You’ll receive a tracking number via email once your order ships. For assistance with tracking, email us at [email protected].

J. Contact Us

Have questions? We’re here to help. Reach our customer service team at [email protected] for support regarding shipping, order status, or any concerns.